Terms and Conditions
By placing a reservation with Sunset Luxury Limousines you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Sunset Luxury Limousines to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show or for limosuine cleaning or damage. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
Airport Arrival Transfer Wait Time
On all airport arrival reservations you will be considered a no-show after 45 minutes (60 minutes for International Arrivals requiring Customs Clearance) past your flights arrival time. If you have not met your chauffeur or contactedSunset Luxury Limousines by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Sunset Luxury Limousine by phone.
Update of Airport Transfer Arrival Times
We update all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the Airline or passenger(s).
Deposits
A credit card is needed to hold all reservations.For Proms, Homecomings and New Years, a 3 hour non-refundable deposit is required at the time of booking.
Cancellation Policy
Airport Transfers
All sedan cancellations received less than 2 hours prior to pickup time will be charged the full rate quoted. Limousine and SUV cancellation less than 6 hours will be charged the full time reserved. Limo Bus cancellation less than 24 hours will be charged the full amount. The exception to the above is if your flight is cancelled by the airline.
Charters
Sedans: 4 hour cancellation or less – Full charter rate.
Limousines and SUVs: 6 hour cancellation or less – Full charter rate.
Limo Buses: 24 hour cancellation or less – Full charter rate.
Proms and New Years Eve have a 14 day cancellation policy on all limousines.
Reservation Change Policy
Any reservation changes should not be made with your chauffeur. All changes must be made by calling the Sunset Luxury Limousines dispatcher at (303) 426.9668.
Rate Changes
All Rates are subject to audit after order completion. This audit includes actual tolls, parking fees, additional stops, etc. Minimum posted number of hours is only the minimum number of hours we will accept an order for not the final charges which will be based on the actual time used.
Rates are billed, including, applicable fees and tolls, any current Fuel Surcharge(s) and a 20% chauffeur gratuity. If you choose to provide an additional cash gratuity it is at your sole discretion and would be in addition to the 20% you have already paid for.
Surcharges
All out of pocket charges, including, but not limited to road tolls, parking, airport fees and luggage carts will be billed to the client.
Termination Of Any Reservation By Sunset Luxury Limousine
Sunset Luxury Limousines reserves the right to terminate any reservation without refund, if the chauffeur or Sunset Luxury Limousines's dispatcher feels that the Renter and or Party of the Renter is putting the chauffeur or limousine in any danger of injury or damage. Additionally, if the Renter and or Party of the Renter are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. Sunset Luxury Limousines reserves the right to return renting party and its passenger(s) to the original pick up point or to drop the renting party at any safe location due to the above infractions
Acts Of God
Sunset Luxury Limousines is not responsible for acts of God and/or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, accidents, flight delays or weather delays.
Vehicle Damage
The Party paying for the Reservation is responsible for all damages and or cleaning charges incurred, including but not limited to: vomit/sickness ($300 per incident for cleaning fee), broken/missing glassware ($15.0 per glass), burns ($500 per incident for replacement or repair), upholstery damage ($500-1,000 per incident for replacement or repair) and/or opening a limousine door into another vehicle or stationary object. Actual amount will be billed per repair fee and time out of service for the vehicle.
Lost Or Damaged Items
Sunset Luxury Limousines is not responsible for items that are left in the limousine, lost or damaged. Sunset Luxury Limousines reserves the right to charge a delivery fee for returning lost items if found.
Alcohol Policy
No alcohol will be allowed in any limousine when all passengers are under the age of 21, even with parental permission. No exceptions. Should any alcohol be found in any vehicle, Sunset Luxury Limousines reserves the right to terminate the charter immediately and either return all the passengers to the original pick up point or to call the parents to pick the minors up at a specified safe location. There will be no refunds on any unused time. |
